Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

Awesome customer support helped me greatly when I had an account error where my deposit was stuck in limbo on an unplayable unbinded account but they quickly got back to me and got my info and transferred my deposit that I had been trying to figure out how to get refunded or transferred to my actual account. I have won and cashed out 50$ off of a 5$ deposit before and it was in my checking account almost instantly. Great games, NO ADS INTERRUPTING GAMEPLAY, Plus they give you rebate depending on your level- - higher level - - higher rebate-- , and you can level up fast I've only played for a few weeks and I'm already vip Gold level ! And on Tuesdays they have a free spin carnival! Check it out especially if you like slots ! You can start spinning as little as .10 cents a spin and actually hit for a bonus, I've done it when I was down to a couple bucks... And the recharge amounts start as little as 2$! Plus you get daily bonus usually .30cents so log in daily!