I’ve played on Scrooge for over 2 years. Won $1200 2 years ago. Submit request for withdrawal. Denied. Redemption team sent me an email requesting a photo of the front and back of my debit card, a copy of the bank statement associated with the card purchases and a utility bill. I complied, got my $1200 in my PayPal within the day. Cool right? Well, I finally hit big again just a few days ago. $2000 across a few Hacksaw games. Submit request to withdrawal. Denied again. Got another email from the Redemption team. This time they want the same 3 things but they have requested an FDIC insured bank statement. I use my cashapp card whenever I purchase on Scrooge, it is the ONLY card I’ve ever used. I submit my cashapp statement, same as I did 2 years ago, pictures of my card and my latest WiFi bill. They respond back requesting an FDIC insured bank statement from an account UNRELATED to any charges ever made by me on Scrooge. I respond asking them for clarification on what an unrelated bank statement would verify. They respond saying it is to verify “proof of wealth and funds or AML.” So I re-read their sweeps rules and terms of service. Section 9.1.3 (Verification) clearly states a pay stub as an example of “proof or wealth or funds.” There is nothing regarding AML (anti-money laundering) within their terms of service. So I sent them a response referencing section 9.1.3 and attach a copy of my latest pay stub, thinking this will satisfy their request of “proof of wealth” since it is within their terms of service. Their response? They sent me section 5.1 of the Sweeps Rules “POTENTIAL SWEEPSTAKES WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR/PROMOTER (IN ANY MANNER IT MAY CHOOSE) AND THE DECISIONS OF SPONSOR/PROMOTER ARE FINAL AND BINDING IN ALL MATTERS RELATED TO THE SWEEPSTAKES“ So basically, they have the final say and because they’ve asked for an FDIC insured bank statement, they will not accept a pay stub as “proof of wealth.” Even though it is written within their own terms of service, which I’m sure they will now change after my reviews. Even if I wanted to provide an unrelated bank statement to this increasingly sketchy platform, I bank with SoFi, which they claim is not an FDIC insured bank like accounts through cashapp or PayPal. Which is simply not true. There are numerous 1 star reviews of players having similar experiences with Scrooge finding any way to withhold winnings. If you’re wondering how they have so many recent 5 star reviews, it’s because they sent an email blast to all their players begging them to write good reviews on TrustPilot, they even offered every player bonus sweeps coins if they had over 100 good reviews in 24 hours. I’ll be moving my gameplay exclusively to a more reputable site and I suggest others do the same.Edit: I have received no further communication from Scrooge l and my account has been suspended since I made this review. My final email for those wondering: “So you, as an Individual employee of Scrooge Casino, are choosing to invoke section 5.1 of the Sweeps Rules, because you want access to my unrelated personal bank account information. Section 5.1 of the Sweeps Rules is a scapegoat for you to withhold winnings for any reason, whether warranted or not. You are not requesting I provide proof of wealth or funds, you are specifically requesting my bank statement. No other form of proof of wealth or funds will be accepted by you, although a pay stub is listed as an acceptable form of proof of wealth or funds within your Terms of Service. You are violating your own terms of service. I will not be providing any additional information. I have satisfied the verification checks as outlined in your Terms of Service.“
