Update: Paid out all redemptions - thank you.Update: It took 10 weeks but received first redemption today. Still nearly 9 weeks waiting for 2nd, but credit to company for honoring their obligations and trying to clear the backlog.Previous post - I have been waiting for 3-figure payouts for 6 weeks and 5 weeks respectively and have still not received my prizes despite promises to escalate.It's a shame because The Money Factory provides generous bonuses on purchases of gold coin packs - between 15-50%.

I have been with this company since it started. It has gone from strength to strength! The community group, floormen and pitboss are always there to help, advise and have some banter.Had some great wins and not any issues with withdrawals or deposits. Actually the fastest withdrawals compared to some other companies. Customer support do there upmost to help just a few people are inpatient having to wait more than 2hrs for a withdrawal. Where some take days!! Brilliant company and team! Love them all and highly recommend 🙏Shorty