Fast and effective communication

This company wont pay out. They ask for all kinds of identification, which is fine i get that trying to keep your account secure. But i sent passport, bank card, utility bills, screen shots of paypal. This wasnt enough! They asked for photo of an old card ( hence the word old) this was a lost card and had had two cards since this! No way i could photograph something i did not have. So i found an old bill with a transaction using this 'old card' then my account was blocked. Ive sent them 7 emails since then, and 4 days with no reply.. ( they were before hand replying quite quickly) my balance ( my winnings are there but they blocked my account. Ive done absolutely everything. Seems to me like they trying to withhold winnings! Beware!

I’ve always had an overall great experience with Bitplay their service for me and I’m only speaking for myself, has always been great their fast to respond they take care of anything that I have ever asked for I give them 5 stars for the fast and reliability they have shown me since day 1