I’ve always had an overall great experience with Bitplay their service for me and I’m only speaking for myself, has always been great their fast to respond they take care of anything that I have ever asked for I give them 5 stars for the fast and reliability they have shown me since day 1

Their service is very good, talk well and solve your problem as soon as possible.

It claims that it's probably fair but I can't see it. I don't know what the odds are of this happening but it happened to me. I put the dice game on auto play and twice on about 50 spins it got 10 in a row against me. I know this because I was using the martingale system so it stopped working due to lack of funds. Now I've read that once getting 10 in a row is 1 in 1024. The first time it happened was after about 60 to 80 rolls I would guess. Very unlikely for that to happen twice in such a short span but I have no clue exactly how unlikely it is. The good thing is that I was just using the faucet money but the chances to win should be the same for both.Ok I tired again this morning and within 2 minutes on auto play it went up to 14 straight times for the opposite side to stop it. I don't believe it's possible to win here. That's rediculous! 14 in a row is 1 in 16,384. I cannot it be convinced that this place is even close to fair. After I restarted it it went for another 6 straight so that's 20 in a row which is 1 in over 1 million chance of happening. Ok this is happening WAY too much for it to be chance. It just took me out with 12 in a row which is 1 in over 4000. Taken all together I would guess it would be 1 in 1 billion it would happen that many times by chance. Not possible to win on dice with the faucet anyways. That brings everything else into suspicion if they are going to cheat on that. There is absolutely no way in that few of spins that it could land that many in a row that many times without it being doctored.

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when i run out of money, i go to chat and ask the BOT if i can have a free chip. BOT checks my account and if there is a free chip he adds to my account, never have to customer service rep. i can't remember exact dates but there was more than once