Won $50 on free spins. Denied the withdrawal request for "multiple accounts", which apparently was determined on the basis of IP address. None of the other accounts belonged to me, nor was I on a shared device. Matches likely due to the fact that Apple devices re-use IP addresses. When I asked for an explanation, the representative refused to provide one, simply telling me I should read the terms and conditions so I'm not so confused.

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I am giving them a 5 star because they corrected an issue and made it right with no issue. Verification is a little tough here you have to make sure everything matches or you can’t redeem but I reached out and David the manager is great, attentive and he will help you if needed. I enjoy the site the graphics and customer service has been good to me. Thanks stackr and David if you see this thank you for everything.

Isobel in vip customer service is on point , she is very friendly and responds to questions and requests fast and she either solves the issue or make the customer feel appreciated!

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