So far a good experiance. They have multiple platforms. One issue some time ago with deposit amount being incorrect but fixed during chat with an agent. Pending withdrawl right now so we will see. Generaly with any withdrawl as long as you submitt what they ask for there is no issues. I am confident Bitplay will help everything move forward smoothly as possible. Thank You for the experiance Bitplay!

Well for starters they are taking forever to send me my winnings when I put in the request around 6:00 AM EST and it's now 3:00 PM and still nothing, and yes I know y'all have alot of customers but winnings should definitely be sent out in a timely manner! Y'all definitely need to work on your customer service agents as well and also the finance team to respond to emails in a timely manner and not just when they feel like it. Still have a help desk service ticket open for 72 hours for a double payment sent to same address and no one has contacted me through email to update me at all. I have sent in multiple emails trying to reach someone but no response. So for the record that's why I gave 2 stars. You guys really need to step your game up or you might start losing customers. I'm just saying. Thank you for your time. Have a great day!