Without Casino Guru, I wouldn’t have had a chance to get my money back – despite all my evidence and the ridiculously simple math. Stake isn’t even capable of solving the most basic calculations.Despite being Dia rank, taking big losses, and staying loyal for years, I had to fight almost 5 months just to get my money and justice.4,400 bets missing from the archive! Stake says they “can’t find them.”Where’s the provably fair in that?

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Originally I had issues with a couple of things with KYC and VPN issues. Susan from support was incredible help and was more than happy to help with every question/request I had. The issues with the VPN was sorted within a couple of emails. There was technical difficulties with KYC and there was a lot of emails backwards and forwards but as a apologies I was even given some compensation which was not even requested but as a good will gesture for the issues. Once my KYC was all confirmed I received an email and I made my crypto withdrawal straight away. Within 30 minutes of me making my withdrawal I had already received payment. As always check the Ts and Cs for games not allowed during wagering. I can’t thank Susan enough for her help and understanding. Technical issues can’t be helped it happens to everyone at some point.

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