Apparently they get 90 days to process your winnings.. currently have two redemptions thats been pending since November 1st. Only 2 stars since people claimed they did get paid after about 2 months. Maybe ill update it when I get paid im coming up on the second month and still nothing. Unbelievable they dont tell you anything until you go to support then they'll give you the "we have 90 days. I know your eager for your money". Pretty bogus, but ill read reviews before I dump money into casinos thinking a caught a good bonus.

52 days after requesting two withdrawals from an online casino, I still hadn't received any money. I had tried countless times to get the casino to contact the bank they claimed to have sent the money through, to no avail. The casino's support just repeated how everything was done correctly on their part and then closed the chat. Over and over again. Completely unwilling to help.Then I contacted Casino Guru who opened a case and assigned me a case manager. The casino was initially just as unwilling to help as they had been before, but the case manager was persistent. Seven months after I requested my withdrawals, the casino finally put the missing amount into my gaming account and I finally successfully got the money out of there.I am absolutely convinced that I would never have gotten any money out without Casino Guru's help.And they helped me without charging me a single penny.I recommend anyone who finds themselves in a similar situation to contact Casino Guru.