Well for starters they are taking forever to send me my winnings when I put in the request around 6:00 AM EST and it's now 3:00 PM and still nothing, and yes I know y'all have alot of customers but winnings should definitely be sent out in a timely manner! Y'all definitely need to work on your customer service agents as well and also the finance team to respond to emails in a timely manner and not just when they feel like it. Still have a help desk service ticket open for 72 hours for a double payment sent to same address and no one has contacted me through email to update me at all. I have sent in multiple emails trying to reach someone but no response. So for the record that's why I gave 2 stars. You guys really need to step your game up or you might start losing customers. I'm just saying. Thank you for your time. Have a great day!

The new player bonus was very nice. Especially winning enough to cash out. It took 14 days on my first redemption. I'm currently waiting for my second redemption and it's been over 14 days. I've reached out to customer service and they are quick to respond. The only response I've received is that their redemption team hasn't reached back out to them....

It’s been pretty good thus far. I enjoy it. I enjoy it even more when I win more than I deposit. I feel like the deposit fees can go down a bit.