I've had nothing but a good experience with this site. Customer service is prompt and polite. I received my payout (check) within 48 hours of cashing out. They fed ex'd it to me immediately. They do ask that you deposit the check instead of cashing (being since it's from Canada, I assume). The bank gave me no trouble at all and did not hold for a lengthy amount of time, it was available the very next day.

The thing that I like most about the site is the simplicity of it. How fast it is to get on a table. Smooth. Now the casino side has slowed way down for me. (iPhone) I really enjoy the seemingly never ending list of slots. My estimation on bots at the tables is low to very low. I’ve been contacted regarding the VIP experience. About 3 hours of being “VIP” so far and I’ve seen nothing different yet aside from the free coins which was sweet. And Isobel was very nice. I guess my only reason for not being five stars is the casino complaints other than that still my favorite site.

I liked the game selection and the site design at first, but my withdrawal was held for verification for over a week. Support was polite but kept asking for the same documents again and again — frustrating when you just want your money. I’ll play again, but only small stakes

Only complaint is the bonuses are rare to come by