Just not the right game it always seems to loose

I attempted to place a wager for around $3,500, the system told me it was rejected, I logged in later and see that it actually did go through. Now, support is being unresponsive after refusing to help, do not trust any real money here, I even offered to get half the risk back as a freeplay, they will not work with you in any circumstances. Every negative 1 star review they have they just saying the same copy and paste response

Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.