Lots of fun games and lots of wins

I had played stakr casino for a while and a few days ago I had won and went to redeem which there kept being an issue so I contacted support and they said to just try it again, so I try it again and it has the same problem and I go to contact support again and the website says i cant access it since im location restricted. I thought it was a mistake since I got no warning they would be stopping operations in my state and I had just gone on there less that 24 hours before so I contacted the email support and they said the my did in fact stop operating in my state. I asked follow up questions like why did I not get any warning whatsoever and am I still able to withdraw what I won or if I can't then if I am physically in a different state can I withdraw my winnings and they have since ignored all emails and questions.