Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

The slots are all working great, and the games have excellent graphics and sound. They often offer bonuses, promotions, and giveaways. The support team is awesome and always helps with any questions.

Contacted Tenex live chat just to ask a few pre-registration questions — agent replied in 8 seconds, answered everything clearly and even explained the welcome bonus terms. Zero pressure to deposit, super polite and professional. In 2025 this level of instant, helpful support without forcing you to fund an account first is rare. Already signed up because of that experience alone!