I recently had a complicated withdrawal issue with an online casino, and the team at Casino Guru handled my case with exceptional professionalism. Throughout the entire process, they were patient, responsive, and completely fair.Samuel, in particular, followed my case closely, asked the right questions at the right moments, and made sure every detail was clarified. Thanks to his support, my situation was monitored continuously until all my withdrawals were finally processed in full.I truly appreciate the transparency, the calm communication, and the dedication they showed. Casino Guru helped turn a stressful experience into a resolved one.Highly recommended for any player who needs reliable, unbiased assistance.

I honestly can’t believe how difficult this casino has made it for me to self-exclude. In my experience, their “responsible gaming” policies feel completely meaningless because no one actually follows them.I first reached out through live chat, where I was told they “can’t close accounts” and that I needed to call support instead. So I called, only to be told that I needed to use live chat. When I went back to chat, they repeated again that they cannot help with self-exclusion. It felt like being stuck in an endless loop where no one takes responsibility.I’ve now sent three emails requesting self-exclusion, and I haven’t received a single reply. Not even an acknowledgement.For a company that advertises responsible gaming, my experience has been the complete opposite. I’ve tried repeatedly to follow their process and protect myself, but it feels like they’re making it as hard as possible.I’m extremely disappointed and genuinely concerned that a casino in 2025 can still handle self-exclusion this poorly. I will not be using this site again, and I strongly urge others to be cautious.EDIT: They wrote all this back, but know that I have yet to receive any email back from them after a week and my account is still fully active :)

Good fair casino